SNAP & MNsure Program Support
TITLE: SNAP & MNsure Program Support
DEPARTMENT: Community Services
REPORT TO: Outreach Program Manager
DEPARTMENT: Community Services
REPORT TO: Outreach Program Manager
SALARY RANGE: 5
CLASSIFICATION: 8
STATUS:
CLASSIFICATION: 8
STATUS:
JOB SUMMARY
The SNAP & MNsure Program Support staff is responsible to have a thorough understanding of the Supplemental Nutrition Assistance Program (SNAP) and MNsure. Their work supports the agency’s mission by building awareness of these programs in the community and to individuals. They will complete intake work, SNAP applications and recertifications and/or MNsure enrollments and explain how to maintain and use SNAP benefits and individual health care coverage.
QUALIFICATIONS
Education
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High School Diploma or equivalent
Education may be waived with significant job related experience
Experience
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More than 1 year
Authorization
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BCA Background Study
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Valid Driver’s License
Work Environment
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Conventional – Office model
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Community Facing – Direct interaction or communication with a public.
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Remote – Work from a remote location outside of the office.
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Hybrid – Flexible work model that is a blend of in-office, remote, and/or on-the-go.
SKILLS, ABILITIES, & OTHER KNOWLEDGE
Skills
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Excellent oral and/or written communications skills.
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Ability to manage time that results in both a satisfactory quantity and quality of work.
Ability
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Support the Mission of the Agency through daily work and while representing the Agency in public.
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Have general knowledge of programs and activities of the Agency.
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Demonstrated ability to work independently and as a team member.
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Must be able to handle diverse work problems on a daily basis.
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Must be able to organize a work schedule, set priorities and work effectively to meet deadlines without supervision.
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Must be able to adjust to changes necessitated by last minute assignments and deadlines requests that may prove stressful.
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Ability to effectively work across differences, especially socio-economic and cultural differences.
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Attend trainings, classes and meetings as necessary to improve job skills and maintain an acceptable level of job performance.
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Serve as a mentor for new staff.
Other Knowledge
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Have knowledge and apply Agency policies and procedures, including safety, technology, data practices and other applicable policy, procedure and program regulations.
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Understand numbers and mathematical concepts.
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Knowledge of Community resources.
PRIMARY DUTIES & RESPONSIBILITIES
This job description is not intended to be all-inclusive and employee will also perform other reasonably related business duties as assigned.
Area 1: Program Operations
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Prioritize participants from eligible applicants
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Conduct assessments and explain program services, outreach, screenings and application assistance
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Conduct in-person and virtual outreach to potential program participants, volunteers, community organizations and service providers to establish and maintain partnerships and on-going communication
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Follow up with applicants to ensure approval for programs or to offer assistance with appeals, recertification or accessing other resources
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Coordinate and/or assist co-workers and volunteers to operate the garden seed project
Area 2: Program Compliance
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Understand the Supplemental Nutrition Assistance Program (SNAP) and the agency’s MNsure goals and objectives
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Complete MNsure training and maintain navigator certification
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Understand and follow SNAP application assistance and MNsure enrollment processes
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Enter participant data and activities into data collection systems, accurately and as requested
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Complete program reports, as requested
Area 3: Program Communications
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Maintain contact with participants verbally, in writing or in person through phone, text, email, post delivered letters or face-to-face meetings.
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Provide information and referrals to participants
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Advocate for the participant, which may include connecting with county and state staff, insurance agents and/or employers
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Serve as a resource to other staff less familiar with the Supplemental Nutrition Assistance Program (SNAP) and MNsure
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Organize and/or present at community forums, write pieces for publications or to post on social media, and participate in networking meetings
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Conduct trainings on SNAP & MNsure for intra/inter-agency staff, as required
Area 4: Development Assistance
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Recognize existing and emerging needs of participants and communities and develop programmatic and resource recommendations to improve or develop programs
JOB FACTORS
Supervision of Others
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Not responsible for supervision of others
Safety of Others
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Modest amount of responsibility for the safety of others. Complacence with established safety regulations for the job performed mitigates exposure to injury of self or others.
Contacts
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Contact is both inside and outside the agency, and may include formal presentations.
Physical Demand
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Must be able to lift 25 pounds.
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Requires sitting, standing, bending, stooping and reaching.
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Physical ability to operate equipment specific to your position.
Travel
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Must have reliable transportation.
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Must have valid driver’s license and current auto insurance coverage in compliance with Minnesota State guidelines on the vehicle used for work related travel.
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Travel for completion of job duties, trainings and meetings as required.
GENERAL AGENCY REQUIREMENTS
Professionalism
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Maintain positive work atmosphere by behaving and communicating in a manner that fosters good relations with customers, co-workers, providers, volunteers and supervisors.
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Treat customers, co-workers and public in a respectful and courteous manner at all times.
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Continue to develop skills and abilities.
Community Representation
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Represent Lakes and Pines Community Action, Inc. in a positive manner.
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Adhere to the Community Action Code of Ethics.
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Seek to understand poverty and barriers faced by community members.
Confidentiality
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Maintain confidentiality of agency, program and customer information.
An Equal Opportunity Employer/Contractor
In accordance with federal and state laws, Lakes and Pines CAC is an equal opportunity employer, contractor and provider of services. The Agency will maintain a
policy of non– discrimination with all employees and applicants for employment. All aspects of employment within
the Agency will be governed on the basis of merit, competence and qualifications and will not be influenced in any
manner by race, color, creed, religion, sex, age, national origin, disability, public assistance status, marital status, veteran status,
sexual orientation, or gender identity,status as a parent, familial status, or in a local human rights commission or any other legally protected status.
If an applicant needs reasonable accommodations for the employment application process, please contact Lakes and Pines either by phone, mail, email or in person and request such consideration. (Such as sign language, interpreter, materials in large print, accessibility)
Individuals are encouraged to complete an Employment Application form whether or not a vacancy currently exists. Employment applications will be kept on file for one year and will be considered for appropriate job vacancies.
If an applicant needs reasonable accommodations for the employment application process, please contact Lakes and Pines either by phone, mail, email or in person and request such consideration. (Such as sign language, interpreter, materials in large print, accessibility)
Individuals are encouraged to complete an Employment Application form whether or not a vacancy currently exists. Employment applications will be kept on file for one year and will be considered for appropriate job vacancies.