Program Receptionist
TITLE: Program Receptionist
REPORT TO: Department Administrative Assistant
STATUS: Non-Exempt Position
The Program Receptionist is responsible for meeting the Agency's Mission as a team member by greeting incoming customers and by performing basic clerical tasks under direct instruction and supervision.

High School Diploma or equivalent

Education may be waived with significant job related experience
Less than 1 year
BCA Background Study
Valid Driver’s License
Work Environment
Conventional – Office model
Community Facing – Direct interaction or communication with a public.

Excellent oral and/or written communications skills.
Ability to manage time that results in both a satisfactory quantity and quality of work.
Support the Mission of the Agency through daily work and while representing the Agency in public.
Have general knowledge of programs and activities of the Agency.
Demonstrated ability to work independently and as a team member.
Must be able to handle diverse work problems on a daily basis.
Must be able to organize a work schedule, set priorities and work effectively to meet deadlines without supervision.
Must be able to adjust to changes necessitated by last minute assignments and deadlines requests that may prove stressful.
Ability to effectively work across differences, especially socio-economic and cultural differences.
Attend trainings, classes and meetings as necessary to improve job skills and maintain an acceptable level of job performance.
Serve as a mentor for new staff.
Other Knowledge
Have knowledge and apply Agency policies and procedures, including safety, technology, data practices and other applicable policy, procedure and program regulations.
Understand numbers and mathematical concepts.
Knowledge of Community resources.

This job description is not intended to be all-inclusive and employee will also perform other reasonably related business duties as assigned.
Area 1: Program Operations
Greets incoming customers, determines their needs and refers them to the appropriate resource staff and/or Department.
Provides telephone coverage for the office, receiving incoming calls, recording messages, referrals and to screen and route calls and messages to the proper program.
Working knowledge of office equipment such as photocopiers, fax machines, image scanners, etc.
Provide clerical support to department.
Performs basic typing and clerical work under direct instruction and supervision.
Operate standard multi-line phone system.
May be required to answer main multi-line phone system at the central office in absence of the Agency Receptionist/Secretary or Office Admin Support Specialist.
Operate standard office machines as required.
Receives and distributes the Department’s faxes. Sends faxes per Department procedures.
May be required to respond to after hour emergency calls.
Assist in opening up and securing at close of work day the Departments area, including files and maintenance of equipment, as instructed by supervisor.

Area 2: Program Compliance
Assists with electronic document imaging/filing system.
Maintain all required records and submit all data entry and paperwork as required by supervisor.

Area 3: Program Communications
Receives and distributes the Department’s faxes. Sends faxes per Department procedures.
Maintain regular communication in regards to operational and program needs, issues and activities with program management and/or Department Director.

Area 4: Development Assistance
Assist with general data entry and retrieval from Agency’s computer system(s), such as appointment scheduling and other department management data and word processing.
Create and maintain an accurate electronic succession plan for the position.

Supervision of Others
Not responsible for supervision of others
Safety of Others
Minimal responsibly for the safety of others. Probability of injury to self or others in remote.
Contact is within own department, and with other departments, customers, vendors, or the public.
Physical Demand
Must be able to lift 25 pounds.
Requires sitting, standing, bending, stooping and reaching.
Physical ability to operate equipment specific to your position.
Must have reliable transportation.
Must have valid driver’s license and current auto insurance coverage in compliance with Minnesota State guidelines on the vehicle used for work related travel.
Travel for completion of job duties, trainings and meetings as required.

Maintain positive work atmosphere by behaving and communicating in a manner that fosters good relations with customers, co-workers, providers, volunteers and supervisors.
Treat customers, co-workers and public in a respectful and courteous manner at all times.
Continue to develop skills and abilities.
Community Representation
Represent Lakes and Pines Community Action, Inc. in a positive manner.
Adhere to the Community Action Code of Ethics.
Seek to understand poverty and barriers faced by community members.
Maintain confidentiality of agency, program and customer information.
An Equal Opportunity Employer/Contractor
In accordance with federal and state laws, Lakes and Pines CAC is an equal opportunity employer, contractor and provider of services. The Agency will maintain a policy of non– discrimination with all employees and applicants for employment. All aspects of employment within the Agency will be governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, creed, religion, sex, age, national origin, disability, public assistance status, marital status, veteran status, sexual orientation, or gender identity,status as a parent, familial status, or in a local human rights commission or any other legally protected status.

If an applicant needs reasonable accommodations for the employment application process, please contact Lakes and Pines either by phone, mail, email or in person and request such consideration. (Such as sign language, interpreter, materials in large print, accessibility)

Individuals are encouraged to complete an Employment Application form whether or not a vacancy currently exists. Employment applications will be kept on file for one year and will be considered for appropriate job vacancies.