Housing Coach
TITLE: Housing Coach
DEPARTMENT: Community Services Department
REPORT TO: Emergency Services Program Manager
DEPARTMENT: Community Services Department
REPORT TO: Emergency Services Program Manager
SALARY RANGE:
CLASSIFICATION:
STATUS: Non-Exempt Position
CLASSIFICATION:
STATUS: Non-Exempt Position
JOB SUMMARY
The Housing Coach will assist customers who may be facing eviction or experiencing homelessness to achieve housing stability by providing guidance, supportive services, and referrals to community support systems. The Housing Coach will work with customers to create a personalized case plan which will focus on building skills, strengths and community connections in order to increase financial stability.
QUALIFICATIONS
Education
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High School Diploma or equivalent
Education may be waived with significant job related experience
Experience
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Less than 1 year
Authorization
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BCA Background Study
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Valid Driver’s License
Work Environment
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Conventional – Office model
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Community Facing – Direct interaction or communication with a public.
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Activity-Based – Workers can switch between different workspaces.
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Hybrid – Flexible work model that is a blend of in-office, remote, and/or on-the-go.
SKILLS, ABILITIES, & OTHER KNOWLEDGE
Skills
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Excellent oral and/or written communications skills.
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Ability to manage time that results in both a satisfactory quantity and quality of work.
Ability
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Support the Mission of the Agency through daily work and while representing the Agency in public.
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Have general knowledge of programs and activities of the Agency.
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Demonstrated ability to work independently and as a team member.
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Must be able to handle diverse work problems on a daily basis.
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Must be able to organize a work schedule, set priorities and work effectively to meet deadlines without supervision.
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Must be able to adjust to changes necessitated by last minute assignments and deadlines requests that may prove stressful.
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Ability to effectively work across differences, especially socio-economic and cultural differences.
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Attend trainings, classes and meetings as necessary to improve job skills and maintain an acceptable level of job performance.
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Serve as a mentor for new staff.
Other Knowledge
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Have knowledge and apply Agency policies and procedures, including safety, technology, data practices and other applicable policy, procedure and program regulations.
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Understand numbers and mathematical concepts.
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Knowledge of public and private sources of debt equity and subsidy.
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Knowledge of Community resources.
PRIMARY DUTIES & RESPONSIBILITIES
This job description is not intended to be all-inclusive and employee will also perform other reasonably related business duties as assigned.
Area 1: Program Operations
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Build community relationships with other agencies to identify services, coordination of benefits and affect change.
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May determine customer eligibility for assistance in some programs.
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In conjunction with the customer, develop and monitor individual and household goals
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Conduct regular check-ins on a weekly, bi-weekly or monthly basis depending on customers need and expectations; timely, thoroughly and accurately document all customer interactions.
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Respectfully, professionally and effectively coach the customer through the development plan and celebrate the small successes.
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Build a network with the customer that includes supports from outside agencies to ensure prosperity.
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Prepare referrals to internal programs and outside service providers; engaging professionally and respectfully with all involved.
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Annually and as notified of changes, update current listing of community resources to be shared with the agency.
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Prepare and maintain confidential case records and files: Timely and accurately document all interactions with customers in the Agency/Program data management system.
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Identify and participate in outreach events that brings awareness to the communities of the opportunities the agency offers, and track outreach events using the Agency system. Communicate opportunities to the Communication Specialist.
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Proficient computer skills and knowledge of Microsoft Office programs including Work, Excel, Power Point.
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Ability to effectively assess situations, prioritize solutions and make appropriate and timely decisions.
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Training or experience providing Person Centered Coaching.
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Recognize existing and emerging needs of customers, document available community resources to improve service collaboration. Act as an advocate to elevate client challenges to supervisors/coordinators/managers, and help shape responsive program development.
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Assess and recognize need for professional development. Research the availability of professional development opportunities to address emerging trends and issues. Communicate to the Director and request applicable training support.
Area 2: Program Compliance
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Conduct activities appropriate to the goals of the Agency and department as required.
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Actively collaborate with team members, volunteers, program participants and/or community partners in working towards achieving program goals and objectives.
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Inform the supervisor and/or Department management of potential problems of programming dealing with procedures and policies.
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Entering participant data into data collection systems
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Understand and ensure rights and responsibilities of the agency and the customer.
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Staying abreast of updates & changes in programing requirements maintained by other departments in Lakes & Pines.
Area 3: Program Communications
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Actively participate and assist in assigned program, community, committees and staff meetings and/or training sessions.
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Dealing discreetly, tactfully and diplomatically with participants, co-workers, funders, community organizations, partners, and or government officials while maintaining client confidentiality and conducting oneself in a professional manner.
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Organize and/or present at community forums, write pieces for publications, and participate in networking meetings, in-person and/or virtually as directed.
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Communicate with program customers through multiple methods as needed to meet requested accommodations and to improve the performance of the program and its outcome for the customer.
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Ensure coordination of appropriate referrals and program services and represent the Agency on committees when directed.
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Maintain direct communication with a variety of staff from other departments to ensure program requirements & coordination of services are being appropriately maintained.
Area 4: Development Assistance
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Coordinate new and maintaining existing partnerships and on-going communication between the Agency and its partners.
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Ability to suggest programmatic and resource recommendations to improve or develop programs.
JOB FACTORS
Supervision of Others
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Not responsible for supervision of others
Safety of Others
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Modest amount of responsibility for the safety of others. Compliance with established safety regulations for the job performed mitigates exposure to injury of self or others.
Contacts
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Contact is both inside and outside the agency, and includes regular making of formal presentations, negotiations or coordination of work.
Physical Demand
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Must be able to lift 25 pounds.
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Requires sitting, standing, bending, stooping and reaching.
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Physical ability to operate equipment specific to your position.
Travel
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Must have reliable transportation.
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Must have valid driver’s license and current auto insurance coverage in compliance with Minnesota State guidelines on the vehicle used for work related travel.
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Travel for completion of job duties, trainings and meetings as required.
GENERAL AGENCY REQUIREMENTS
Professionalism
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Maintain positive work atmosphere by behaving and communicating in a manner that fosters good relations with customers, co-workers, providers, volunteers and supervisors.
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Treat customers, co-workers and public in a respectful and courteous manner at all times.
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Continue to develop skills and abilities.
Community Representation
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Represent Lakes and Pines Community Action, Inc. in a positive manner.
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Adhere to the Community Action Code of Ethics.
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Seek to understand poverty and barriers faced by community members.
Confidentiality
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Maintain confidentiality of agency, program and customer information.
An Equal Opportunity Employer/Contractor
In accordance with federal and state laws, Lakes and Pines CAC is an equal opportunity employer, contractor and provider of services. The Agency will maintain a
policy of non– discrimination with all employees and applicants for employment. All aspects of employment within
the Agency will be governed on the basis of merit, competence and qualifications and will not be influenced in any
manner by race, color, creed, religion, sex, age, national origin, disability, public assistance status, marital status, veteran status,
sexual orientation, or gender identity,status as a parent, familial status, or in a local human rights commission or any other legally protected status.
If an applicant needs reasonable accommodations for the employment application process, please contact Lakes and Pines either by phone, mail, email or in person and request such consideration. (Such as sign language, interpreter, materials in large print, accessibility)
Individuals are encouraged to complete an Employment Application form whether or not a vacancy currently exists. Employment applications will be kept on file for one year and will be considered for appropriate job vacancies.
If an applicant needs reasonable accommodations for the employment application process, please contact Lakes and Pines either by phone, mail, email or in person and request such consideration. (Such as sign language, interpreter, materials in large print, accessibility)
Individuals are encouraged to complete an Employment Application form whether or not a vacancy currently exists. Employment applications will be kept on file for one year and will be considered for appropriate job vacancies.