THRIVE Coach
TITLE: THRIVE Coach
DEPARTMENT: THRIVE
REPORT TO: THRIVE Manager
DEPARTMENT: THRIVE
REPORT TO: THRIVE Manager
SALARY RANGE: 6
CLASSIFICATION: 9
STATUS: Non-Exempt Position
CLASSIFICATION: 9
STATUS: Non-Exempt Position
JOB SUMMARY
At the heart of Community Action lives the goal of prosperity. The Culture of Lakes and Pines embodies the spirit of serving customers in a holistic manner supporting the entire person/family to reach prosperity. Through THRIVE, this position will encourage, assist and help develop customers to reach their prosperity through coaching, upward mobility case management and a holistic approach to serving the entire family. The THRIVE Coach will be responsible for assisting customers to achieve self-reliance by assisting with goal setting, networking and building a system of supports. The THRIVE Coach will apply a human centered coaching approach and will offer regular check-ins with the customer, to promote accountability and offer support when challenges arise.
QUALIFICATIONS
Education
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High School Diploma or equivalent
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High School Diploma or equivalent and additional training
Education may be waived with significant job related experience
Experience
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More than 1 year
Authorization
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DHS Background Study
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Valid Driver’s License
Work Environment
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Conventional – Office model
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Community Facing – Direct interaction or communication with a public.
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Activity-Based – Workers can switch between different workspaces.
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Hybrid – Flexible work model that is a blend of in-office, remote, and/or on-the-go.
SKILLS, ABILITIES, & OTHER KNOWLEDGE
Skills
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Excellent oral and/or written communications skills.
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Ability to manage time that results in both a satisfactory quantity and quality of work.
Ability
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Support the Mission of the Agency through daily work and while representing the Agency in public.
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Have general knowledge of programs and activities of the Agency.
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Demonstrated ability to work independently and as a team member.
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Must be able to handle diverse work problems on a daily basis.
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Must be able to organize a work schedule, set priorities and work effectively to meet deadlines without supervision.
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Must be able to adjust to changes necessitated by last minute assignments and deadlines requests that may prove stressful.
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Ability to effectively work across differences, especially socio-economic and cultural differences.
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Attend trainings, classes and meetings as necessary to improve job skills and maintain an acceptable level of job performance.
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Serve as a mentor for new staff.
Other Knowledge
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Have knowledge and apply Agency policies and procedures, including safety, technology, data practices and other applicable policy, procedure and program regulations.
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Understand numbers and mathematical concepts.
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Knowledge of public and private sources of debt equity and subsidy.
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Knowledge and understanding of federal, state, and local guidelines, codes, regulations, for implementation and reporting requirements.
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Working knowledge of child abuse laws, Head Start Performance Standards, State licensing requirements, United States Department of Agriculture guidelines and community resources.
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Knowledge of Community resources.
PRIMARY DUTIES & RESPONSIBILITIES
This job description is not intended to be all-inclusive and employee will also perform other reasonably related business duties as assigned.
Area 1: Program Operations
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Attend all meetings as required and otherwise assigned.
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Build community relationship with other agencies to identify services and affect change.
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May determine customer eligibility for assistance in some programs.
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In conjunction with the customer, develop and monitor individual and household goals
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Conduct regular check-ins on a weekly, bi-weekly or monthly basis depending on customers need and expectations.
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Respectfully, professionally and effectively coach the customer through the development plan and celebrate the small successes.
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Build a network with the customer that includes supports from outside agencies to ensure prosperity.
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Prepare referrals to internal programs and outside service providers; engaging professionally and respectfully with all involved.
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Annually and as notified of changes, update current listing of community resources to be shared with the agency.
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Prepare and maintain confidential case records and files: Timely and accurately document all interactions with customers in the Agency/Program data management systems.
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Timely and accurately, prepare and complete forms, reports, correspondence, assessments, and other documents.
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Identify and participate in outreach events that brings awareness to the communities of the opportunities the agency offers.
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Design and deliver outreach and informational presentations with a Family/Person Centered focus to large and small groups.
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Proficient computer skills and knowledge of Microsoft Office programs including Word, Excel, Power Point.
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Ability to effectively assess situations, prioritize solutions and make appropriate and timely decisions.
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Training or experience providing Person Centered Coaching
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Recognize existing and emerging needs of customers and communities and developing programmatic and resource recommendations to improve or develop programs.
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Assess and recognize need for professional development. Research the availability of professional development opportunities to address emerging trends and issues. Communicate to the Director and request applicable training support.
Area 2: Program Compliance
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Understand and ensure rights and responsibilities of the agency and the customer.
Area 3: Program Communications
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Communicate with program customers through multiple methods as needed to meet requested special accommodations and to improve the performance of the program and its outcome for the customer. Assist in identifying and meeting the special accommodations for applicants with disabilities.
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Coordinate, build and maintain professional, respectful and cooperative relationships with other Lakes and Pines C.A.C, Inc. staff and community providers to ensure coordination of appropriate referrals and program services and represent the Agency on committees when directed.
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Keep THRIVE Program Manager fully informed of job activities, challenges, and successes.
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Identify opportunities and serve as mentor and resource for co-workers, including assisting with training as needed.
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Ability to design and deliver outreach and informational Family/Person Centered presentations to any size public group.
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Extended periods of telephone and computer usage.
JOB FACTORS
Supervision of Others
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Not responsible for supervision of others
Safety of Others
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Modest amount of responsibility for the safety of others. Complacence with established safety regulations for the job performed mitigates exposure to injury of self or others.
Contacts
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Contact is both inside and outside the agency, and may include formal presentations.
Physical Demand
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Must be able to lift 50 pounds.
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Requires sitting, standing, bending, stooping and reaching.
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Physical ability to operate equipment specific to your position.
Travel
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Must have reliable transportation.
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Must have valid driver’s license and current auto insurance coverage in compliance with Minnesota State guidelines on the vehicle used for work related travel.
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Travel for completion of job duties, trainings and meetings as required.
GENERAL AGENCY REQUIREMENTS
Professionalism
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Maintain positive work atmosphere by behaving and communicating in a manner that fosters good relations with customers, co-workers, providers, volunteers and supervisors.
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Treat customers, co-workers and public in a respectful and courteous manner at all times.
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Continue to develop skills and abilities.
Community Representation
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Represent Lakes and Pines Community Action, Inc. in a positive manner.
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Adhere to the Community Action Code of Ethics.
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Seek to understand poverty and barriers faced by community members.
Confidentiality
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Maintain confidentiality of agency, program and customer information.
An Equal Opportunity Employer/Contractor
In accordance with federal and state laws, Lakes and Pines CAC is an equal opportunity employer, contractor and provider of services. The Agency will maintain a
policy of non– discrimination with all employees and applicants for employment. All aspects of employment within
the Agency will be governed on the basis of merit, competence and qualifications and will not be influenced in any
manner by race, color, creed, religion, sex, age, national origin, disability, public assistance status, marital status, veteran status,
sexual orientation, or gender identity,status as a parent, familial status, or in a local human rights commission or any other legally protected status.
If an applicant needs reasonable accommodations for the employment application process, please contact Lakes and Pines either by phone, mail, email or in person and request such consideration. (Such as sign language, interpreter, materials in large print, accessibility)
Individuals are encouraged to complete an Employment Application form whether or not a vacancy currently exists. Employment applications will be kept on file for one year and will be considered for appropriate job vacancies.
If an applicant needs reasonable accommodations for the employment application process, please contact Lakes and Pines either by phone, mail, email or in person and request such consideration. (Such as sign language, interpreter, materials in large print, accessibility)
Individuals are encouraged to complete an Employment Application form whether or not a vacancy currently exists. Employment applications will be kept on file for one year and will be considered for appropriate job vacancies.