SNAP Employment & Training Program Specialist
TITLE: SNAP Employment & Training Program Specialist
HOURS: Determined by Program
STATUS: Non-Exempt
The SNAP Employment & Training Program Specialist is responsible for meeting the Agency’s mission as a team member in a comprehensive approach to community building by providing guidance, supportive services and referrals to resources which will enable program participants to create goals and identify barriers that with direction and support will increase financial resilience. This position involves assessing the needs of participants, developing action plans, serving as a resource to participants, having a thorough understanding of services and supports available in the community, completing intake work and assessing applicant’s eligibility for the Supplemental Nutrition Assistance Program (SNAP) Employment and Training Program administered by the Community Services Department, and advocating for the rights of and services for low-income persons.
A. Essential Functions
General responsibility for identifying potential Community Services Department program participants by:
Fully understanding Supplemental Nutrition Assistance Program (SNAP) Employment and Training program
Prioritizing participants from eligible applicants;
Conducting assessments and explaining program services outreach, screenings and application assistance;
Accurately completing, reviewing, verifying, maintaining and submitting all necessary program documentation, in a timely manner, to determine eligibility;
Following up with applicants to ensure continued eligibility for SNAP E&T services or accessing other resources;
Developing individualized plans including goals, strategies and time frames;
Evaluating level and type of supportive services based on participant’s goals and program guidelines.
Completing the necessary case management and follow-up services that include:
Connecting the participant with and coordinating all relevant services;
Providing information and referrals to participants;
Advocating for the participant, which may include connecting with county and state staff and/or employers;
Maintaining contact with participant verbally, in writing or in person through phone, text, email, post delivered letters or face-to-face meetings.
Documenting all contacts, referrals and case management activities;
Entering participant data into data collection systems, as requested;
Completing program reports, as requested;
Deal discretely, tactfully and diplomatically with participants, co-workers, funders, community organizations, partners, government officials while maintaining participant confidentiality and conducting oneself in a professional manner.
Have knowledge and apply agency policies and procedures, including safety, technology, data practices and other applicable policy, procedure and program regulations.
Support the mission of the agency through daily work and while representing the agency in public.
Serve as a resource to other staff less familiar with the Supplemental Nutrition Assistance Program (SNAP) Employment and Training Program.
Serve as mentor for new staff.
Conduct outreach to potential program participants, community organizations and services providers and establish and maintain partnerships and on-going communication.
Recognize existing and emerging needs of participants and communities and develop programmatic and resource recommendations to improve or develop programs.
Assess and recognize needs for professional development and research availability to address emerging trends and issues and attend meetings, workshops and training sessions as directed by supervisor.
Perform other essential job tasks as assigned by supervisor.
B. Secondary Functions
Conduct intake interviews with applicants seeking assistance and determine eligibility by completing all necessary forms legibly and accurately.
Organize and/or present at community forums, write pieces for publications or to post on social media, and participate in networking meetings.
Conduct trainings on SNAP Employment & Training for intra/inter-agency staff, as required.
Have specialized knowledge of resources or skills which can be used to help participants resolve crises or move out of poverty.
Assist with Department’s electronic document imaging/filing system and procedures.
Provide administrative support when other Department staff is not available to do so.

High school diploma or G.E.D required. Post-secondary degree preferred or one to three years of experience working in a related field.
Effective interpersonal, written and verbal communication skills.
Proficient computer skills and knowledge of Microsoft Office and Google programs.
Must be able to work effectively with diverse individuals of all ages and low-income people in either the office, home or public environment.
Ability to multi-task, work independently and cooperatively with others and in crisis situations.
Must have knowledge and awareness in the areas of budgeting, social & human services and assistance and supports available in the area through county, state, federal and private or community programs.
Ability to assess situations, prioritize solutions and make appropriate decisions.
Ability to design and deliver presentations to any size public group.
Is subject to a Criminal Background Check, the results of which are acceptable to the Agency.

Physical requirements and demands of the position include the following:
Occasional light lifting, up to 30 pounds.
Periods of travel via vehicle or public transportation and occasional air travel for business.
Stationary sitting for extended periods of time.
Extended periods of telephone and computer usage.
Additional Information
Lakes and Pines CAC reserves the right to revise this job description and change job duties and responsibilities as Agency and program(s) needs arise. This job description does not constitute a written or implied contract of employment; and provides a general overview of expectations of the position holder.
An Equal Opportunity Employer/Contractor
In accordance with federal and state laws, Lakes and Pines CAC is an equal opportunity employer, contractor and provider of services. The Agency will maintain a policy of non– discrimination with all employees and applicants for employment. All aspects of employment within the Agency will be governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, creed, religion, sex, age, national origin, disability, public assistance status, marital status, veteran status, sexual orientation, or gender identity,status as a parent, familial status, or in a local human rights commission or any other legally protected status.

If an applicant needs reasonable accommodations for the employment application process, please contact Lakes and Pines either by phone, mail, email or in person and request such consideration. (Such as sign language, interpreter, materials in large print, accessibility)

Individuals are encouraged to complete an Employment Application form whether or not a vacancy currently exists. Employment applications will be kept on file for one year and will be considered for appropriate job vacancies.