Senior Chore Facilitator
TITLE: Senior Chore Facilitator
HOURS: Full-time
STATUS: Non-Exempt Position
The Senior Services Chore Facilitator is responsible for meeting the Agency’s mission as a team member in a comprehensive approach to community building by implementing and coordinating the Chore Program provided by Lakes & Pines CAC, Inc. This position is also responsible for the recruitment, training and overall supervision of program volunteers and conducting outreach on the various senior programs offered by Lakes & Pines, including those related to chore services, respite and home modification. Integral to this position is continued support for the mission of the Agency and advocacy for low-income persons.
A. Essential Functions
Support the Mission of the Agency through daily work and while representing the Agency in public.
Support and understand the concepts of Live Well At Home and Title III, which focus on providing assessments, screenings, appropriate services and referrals to seniors and/or people with disabilities to allow them to live independently and well and remain in their own home by identifying and eliminating risks to improve the safety, efficiency and comfort of their home.
Deal discretely, tactfully and diplomatically with program participants, co-workers, volunteers, funders, community organizations, partners and government officials while maintaining participant confidentiality and conducting oneself in a professional manner.
Have knowledge and ability to apply Agency policies and procedures, including safety, technology, data practices and other applicable policy, procedure and program regulations.
Conduct in-person and virtual outreach to potential chore service participants, volunteers, community organizations and service providers, and as appropriate to potential home modification program participants.
Serve as a mentor for new staff and a resource for co-workers, Agency program participants and community partners.
Establish new and maintain existing partnerships and on-going communication between the Agency and its partners for all senior service programs.
Fulfillment of the majority of chore service, including assistance with grocery online ordering and delivery, to individual households, as able or coordinating the fulfillment of the chore service with an able volunteer or sub-contractor.
Coordinating community chore days and services, which includes, but is not limited to: marketing, matching individuals’ needs with the availability of tools and equipment and volunteers.
Maintain regular communication in regards to senior services program needs, issues and activities with the program management and/or the Department Director.
Communicate and coordinate home modification services with the Agency’s Housing Rehabilitation & Public Facilities Project Manager and staff, as directed.
Recruit, research training opportunities and train, matching volunteers appropriately with community chore day requests, supervise and support program volunteers.
Remain up-to-date with all required trainings, meetings, conferences, curriculums, best practices and funding opportunities in relation to senior services and relay information in a timely manner to program management and/or the Department Director.
Perform other essential job functions as assigned by program management and/or Department Director.
B. Secondary Functions
Maintain ability to identify potential Agency program participants by:
Conducting screenings and assessments and explaining program services;
Evaluating level and type of services based on participant’s needs, your skills, volunteer availability and program guidelines.
Completing the necessary case management and follow-up services that include:
Coordinating appropriate volunteer services, as available;
Connecting the participant with and providing information and referrals to participants for additional services;
Explaining sliding fee scale per program guidelines and providing quarterly statements of service costs;
Advocating for participants and volunteers;
Maintaining contact with participants and volunteers verbally, in writing and/or in person through phone, email, post delivered letters or home visits;
Documenting all contacts, referrals and case management activities;
Entering participant and program data into data collection systems;
Completing program reports, as requested.
Conduct public benefit program outreach and screenings which may involve virtual events, attending events in-person and working from satellite offices throughout the service area.
Recognize existing and emerging needs of participants, volunteers and communities and suggest programmatic and resource recommendations to improve or develop programs.
Assess and recognize needs for professional development and research availability of resources or trainings to address emerging trends and issues.
All secondary job functions, as assigned by Senior Services Program Coordinator, program management and/or Department Director.

High school diploma or G.E.D required; post-secondary degree or 2-4 or more years of experience working in a related field preferred.
Ability to evaluate needs and provide basic home maintenance.
Experience with recruiting, training, coordinating and supervision of small and large groups of volunteers preferred.
Proficient math and computer skills required and knowledge of Microsoft Office programs required
Ability to work and communicate effectively with diverse individuals, senior citizens, people with disabilities and low-income persons virtually, in the office, home and public environment required.
Excellent organizational and time management skills with the ability to be self-directed required.
Ability to work under demanding time schedules and workloads while maintaining outward professionalism required.
Must be able to meet the travel requirements and work schedule flexibility of the position, which may involve teleworking, evening and weekend commitments.
Subject to a criminal background check, the results of which are acceptable to the Agency.

Requires occasional lifting of objects weighing up to 50 pounds and infrequent coordinated lifting of objects up to 200 pounds.
Occasional exposure to weather without shelter.
Occasional climbing of ladders and bending, stooping, crawling, kneeling, entrance into/onto confined areas, and areas that may be considered unclean or structurally unsound.
Sporadic use of power and hand tools and exposure to sharp objects.
Sporadic exposure to dust, volatile, caustic, or irritating substances and chemicals of moderate toxicity during needs’ assessments at program participants’ homes.
The noise level in the work environment is usually quiet while in the office and occasionally moderately loud when in the field.
Periods of travel via vehicle or public transportation and occasional air travel for business.
Stationary sitting for extended periods of time.
Extended periods of telephone and computer usage.
Additional Information
Lakes and Pines CAC reserves the right to revise this job description and change job duties and responsibilities as Agency and program(s) needs arise. This job description does not constitute a written or implied contract of employment; and provides a general overview of expectations of the position holder.
An Equal Opportunity Employer/Contractor
In accordance with federal and state laws, Lakes and Pines CAC is an equal opportunity employer, contractor and provider of services. The Agency will maintain a policy of non– discrimination with all employees and applicants for employment. All aspects of employment within the Agency will be governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, creed, religion, sex, age, national origin, disability, public assistance status, marital status, veteran status, sexual orientation, or gender identity,status as a parent, familial status, or in a local human rights commission or any other legally protected status.

If an applicant needs reasonable accommodations for the employment application process, please contact Lakes and Pines either by phone, mail, email or in person and request such consideration. (Such as sign language, interpreter, materials in large print, accessibility)

Individuals are encouraged to complete an Employment Application form whether or not a vacancy currently exists. Employment applications will be kept on file for one year and will be considered for appropriate job vacancies.