Certifier II
TITLE: Certifier II
HOURS: Determined by Program
STATUS: Non-Exempt Classification.
The Certifier II's primary responsibility will be to review and process Energy Assistance Program consumer applications for completeness, and to process household data on computer system, to determine eligibility for program assistance. The position holder will also assist with file maintenance, outreach activities, and actively refer households to other programs.
Certifier II is responsible for:
A. Essential Functions
Support the mission of the Agency.
Review and check household income and information for documentation, completeness and accuracy.
Certify applications primarily through electronic on-line data entry and/or manually when necessary.
Assist clients with completing a variety of program forms and applications.
Understand and accurately apply all Federal and State Program Regulations pertaining to the Energy Assistance Program application and certification process.
Assist with ERR and Crisis processes.
Legibly and accurately prepare forms.
Have knowledge and apply Agency policies and procedures, including safety, technology, data practices and other applicable policy, procedure and program regulations.
Maintain consumer confidentiality.
May assist with the electronic document imaging/filing system for Department.
Have knowledge and apply Agency policies and procedures, including safety, technology, data practices and other applicable policy, procedure and program regulations.
Be aware of and actively refer households to other programs which may increase their selfsufficiency.
Other tasks as assigned by supervisor.
B. Secondary Functions
May assist with Energy Assistance intake process or other clerical functions as determined by supervisor.
Enter consumption data on computer system.
Collect consumption in order to complete the application process.
Process and send out voucher information for applicants with vended wood.
Will perform secondary job functions as assigned by supervisor.

Must have working knowledge of computers and ability to file data electronically.
Must have a high school diploma or the equivalent.
Must have good math skills.
Must be able to maintain accurate and legible records.
Must possess good communication skills, verbal and written.
Must have the ability to understand State and Federal Regulations for EAP operations.
Must be able to follow office procedures.
Must be able to travel for work assignments, i.e. training, meetings, intake process, as assigned by supervisor.
Must have ability to relate and communicate with consumers.
Must be able to work with a diverse populations.
Must have at least 2 seasons experience with at least 10 months of service as a Certifier I or equivalent experience.
Must have satisfactory performance evaluations as Certifier I.
Must be able to accurately enter a variety of information in on computer fields.
Assist with certification and data entry training.
Additional Information
Lakes and Pines CAC reserves the right to revise this job description and change job duties and responsibilities as Agency and program(s) needs arise. This job description does not constitute a written or implied contract of employment; and provides a general overview of expectations of the position holder.
An Equal Opportunity Employer/Contractor
In accordance with federal and state laws, Lakes and Pines CAC is an equal opportunity employer, contractor and provider of services. The Agency will maintain a policy of non– discrimination with all employees and applicants for employment. All aspects of employment within the Agency will be governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, creed, religion, sex, age, national origin, disability, public assistance status, marital status, veteran status, sexual orientation, or gender identity,status as a parent, familial status, or in a local human rights commission or any other legally protected status.

If an applicant needs reasonable accommodations for the employment application process, please contact Lakes and Pines either by phone, mail, email or in person and request such consideration. (Such as sign language, interpreter, materials in large print, accessibility)

Individuals are encouraged to complete an Employment Application form whether or not a vacancy currently exists. Employment applications will be kept on file for one year and will be considered for appropriate job vacancies.